Quality in the Workplace – What to look out for and why

Quality in the Workplace – what to look out for and why

For some time now, I have had the privilege of visiting a range of colleges and training providers as an External Quality Assurer.  This has led me to wonder more and more about what is meant by quality in the workplace, why it matters and what characteristics and attitudes of mind to look out for that reflect its presence. In a series of blogs, I will be exploring these questions together with my associate colleague Jenny Laney.

In his seminal and deeply searching work “Zen and the Art of Motor-Cycle Maintenance”, Robert Pirsig arrived at the conclusion that quality relates to caring about what you do and doing it to the best of your ability. “Care and quality,” he asserted, “are internal and external aspects of the same thing.”  With this in mind, we are going to start out exploration with the importance of a caring attitude of mind.

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