Applying emotional intelligence in the workplace: how the Emotional Capital Record can help

Emotional intelligence relates to our ability to identify and manage emotions and the emotions of others.

As middle and senior leader working in the secondary school sector, I came to appreciate just how important it was if good working relations were to be maintained and I could avoid responding to people and difficult situations in a reactive state. It helped me stay optimistic when things were not going to plan and generate optimism in those around me as well as a sense of stability.

There were times, however, when I could feel the strain and would have welcomed the opportunity to work with someone impartial who could help me stay strong and positive, developing strategies to keep up morale and deal with an accumulation of challenges. It would have made all the difference to have support that helped me gauge how well I was coping, identifying areas of strength and areas for me to reflect on and improve.

Now, I have found such a tool which is proving very beneficial in my work as coach. Known as the Emotional Capital Record, it provides a scientifically rigorous yet supple and subtle means of helping leaders draw on emotional intelligence effectively and with deep insight.

To take full advantage of it, you are invited to complete an online assessment that captures how you are faring in five main areas of emotional intelligence: self-awareness; self-management; social skills; adaptability; social awareness (empathy). It is even more revealing if you have colleagues complete this as well as part of a 360 degree health-check.

The findings from the assessment you can then discuss in total confidence with a coach, making sense of them, teasing out the implications for your work practice and considering next steps. Further coaching support is available to help you implement and follow these through.

Walk the Talk Coaching is using this tool as a core element of the support it offers because it helps you and those you work with steer a strong, aspirational path through the good and the bad times.

Jenny Laney


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